Questions asked...

Frequently Asked Questions

Table of Contents

How can I verify that your company is legitimate?

We understand your need to feel secure. You can verify our agency license through the State of Florida's Department of Agriculture. You can also verify our corporate status at HEA is also a member of the Better Business Bureau of North Florida.

I received a letter, what do I do now?

Sign and date the contract and make a photocopy of your current identification. Mail all documentation in the return envelope provided.

Why do I have to send a photocopy of my identification?

Florida law requires each claimant to produce proof of their identity.

What type of Identification is acceptable?

The ID provided must have your photo and a valid expiration date. Some forms of acceptable ID are: driver's license, State ID card, passport, or other state/government issued ID.

NOTE: If you choose to provide a passport or other ID that does not include your current address, you may be asked for additional documentation.

I do not have a valid driver's license, what do I do?

If you do not have a valid ID or your ID is expired, you can use a Notarized Sworn Statement. If you are a power of attorney or a legal guardian trying to assist someone in claiming funds, you can use an Affidavit Attesting to Claimants Identity.

NOTE: Either document must be notarized by a Notary. A photo ID must be presented to the notary. If the notary states that you are "personally known", your claim will be denied. If you are unsure of which documentation to send, please call our customer service department at (800) 763-9006.

How long will it take to receive my refund?

Generally, it takes between 60 and 90 days.

Do I have to write my social security number on the contract?

No, you are not required to list your social security number.

What if there is another person listed on my contract and he/she is deceased?

You would still sign and date your portion of the contract and make a photocopy of your current driver's license. However, in order to receive the entire refund, you must provide an original certified death certificate for the other individual. A photocopy will not suffice. If you are unable to send an original certified death certificate, please contact our customer service department at (800) 763-9006.

I received a letter regarding money owed to a deceased relative, what do I do?

Each case is different based on the circumstances of the decedent, and the events following his/her death. If you believe you may be a beneficiary or you know the whereabouts of a beneficiary, please contact our customer service department at (800) 763-9006. One of our customer services specialists will assist you with determining what documentation is needed.

What happens to my money if I do not claim it?

There are no statutes of limitation. The amount reported can be claimed by the original owner and/or heirs at any time.

I have moved since I submitted my claim, what do I do?

To save time, you can e-mail us. Please include your case number, phone number, and the address you would like your check to be mailed. If any additional information is needed, one of our customer service specialists will contact you.

Can I fax or e-mail my documents?

No. We cannot accept a photocopy of your signature on any documentation. We apologize for this inconvenience.

Can I download my forms instead of having them faxed or e-mailed?

There are some forms available for download. However, if you need a new contract, please contact our customer service department via e-mail or toll free at (800) 763-9006.

I believe I have more money than what is listed on my contract, what do I do?

Either e-mail us or contact our customer service department at (800) 763-9006. We will be happy to research your information. If you have additional accounts, we will send you an updated contact.